When using the Software, you are accepting the terms and practices described in this Policy, as such Policy may be amended from time to time. Each time you use the Service, you agree and expressly consent to our collection, use and disclosure of the information that you provide as described in this Policy.
To be clear about the terminology, when the phrase “Personal Information” is used in this Policy, we mean information about you that is personally identifiable, like your name, address, e-mail address, or phone number, as well as other non-public information that is associated with this personal information. When we use the phrase “Anonymous Information” in this Policy, we mean information that is not personally identifiable, or linked to your Personal Information such as aggregated information, general demographic information and IP addresses. Anonymous Information does not necessarily enable identification of individual persons.
- Collection and Use of Information
When you install the Software, you will be asked to provide us with your phone number, email, name and date of birth and to allow us access to your mobile device’s address book.
A copy of the phone numbers and names in your address book (including emails, notes or any other Personal Information in your address book) will not be stored on our servers and will only be accessed to:
(a) notify you when your contacts become active,
(b) indicate which of your contacts is already a user,
(c) correctly display the name of each contact as it appears in your address book when a call is received.
(d) sync your contacts running on Windows, MacOS, Linux, Android tablets, iPads and Windows Tablets.
Your phone number will be used for identification purposes as your user ID.
Since users may add your number to their address book and see that you registered, we do not consider the fact that your number exists as private information.
Rip Bull does not maintain a Call Detail Record (CDR), CDR’s are maintained by your phone provider’s ISP. These are industry standard records used by all phone companies. This information is maintained in order to better understand network behavior and trends (numbers of messages and calls made by users, typical destinations, call lengths, network type, etc.), detect potential outages and technical issues (this helps notice things like a drop in call volume in a certain geography, a shift in call length, a change in typical networks, etc.) and for public safety reasons. All log analysis is done in an anonymous, aggregate, non-personally identifiable manner.
Audio calls by users are transmitted either directly from user to user or, if direct transmission is not possible (due to, for example, firewalls), Rip Bull servers are used to transmit the call. In the latter scenario, the information transmitted is stored briefly in volatile memory (RAM) solely to enable the transmission of the call to the other user. WE DO NOT RECORD ANY PART OF YOUR CALL, NOR HAVE THE ABILITY TO.
Our software may interact with your phone’s SMS inbox or call history for the sole purpose of service activation, placing incoming messages in your inbox, reading the contents of the activation SMS sent to you. WE WILL NOT ACCESS THE CONTENTS OF ANY OTHER SMS.
Name and Photo
Should you provide your name and/or photo it will be visible to other users as long as:
- Such users have your ID, or
- You all participate in the same Group
Online Status and Seen Status
Other users will see your connection status (whether you are online or not – and if not, when was the last time you were connected to the service) as well as whether you saw messages they sent to you. You may disable this via the settings.
Our software allows you to attach your location information to messages you send to other users or send a specific location message. If you choose to share your location with a specific user or group of users, your location will be retrieved from your device and sent through our Software. Our software will only use this location for this particular purpose and delete it from its servers once the message is delivered. For the avoidance of doubt, Rip Bull will not share your location information and will not use it for any purpose except the one specifically requested by you.
In the event we make message boards and forums available to you (collectively, “Forums”), you will be solely responsible for the information and any other content you post on and through these Forums and should be aware that when you voluntarily disclose Personal Information (e.g., name, e-mail address, telephone number) on or through these Forums, such information is generally accessible to, and may be collected and used by, other users. This may result in unsolicited messages from third parties, and such messages are beyond our control. We do not exercise control over any users or Site visitors, and in no way are we responsible, nor do we have any liability whatsoever, for any collection or use of information you may disclose through the Forums. Please refer to our terms and condidtions for the risks involved with using our services. This Policy does not cover such disclosure of information. You are encouraged to exercise discretion when providing personal information about yourself in and through Forums. Please do not post any Personal Information on this Site that you expect to keep private.
Cookies, Clear GIFs and Other Automatically Collected Data
We may use “clear GIFs” (aka “Web beacons” or “pixel tags”) or similar technologies, in the Site and/or in our communications with you to enable us to evaluate Site usage information about visitors to the Site, target campaigns, upgrade visitor information, and know whether you have visited a Web page or received a message. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a Web page or in an e-mail or other type of message, which is retrieved from a remote site on the Internet enabling the verification of an individual’s viewing or receipt of a Web page or message. A clear gif may enable us to relate your viewing or receipt of a Web page or message to other information about you, including your Personal Information.
Our servers may automatically collect data about your Internet address when you visit the Site. This information, known as an Internet Protocol address, or IP Address, is a number that is automatically assigned to your computer by your Internet service provider whenever you are on the Internet. When you request pages from our Site, our servers may log your IP Address and, if applicable, your domain name. Your IP Address is used to help identify you and to gather demographic information about our members and users as a whole, but does not include personally identifiable information. Our server may also record the referring page that linked you to us (e.g., another web site or a search engine); the pages you visit on this Site; the web site you visit after this Site; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Site or a referral site; and other Web usage activity and data logged by our servers. We use this information for internal system administration, to help diagnose problems with our servers, and to administer our Service. Such information may also be used to gather demographic information, such as country of origin and Internet Service Provider.
We will not link any Personal Information, including but not limited to e-mail addresses, with aggregate data of our users.
Any or all of these activities with regard to Site usage information may be performed on our behalf by our service providers, including, for example, our analytics vendor(s) and our e-mail management partner(s).
Third-Party Sites and Privacy Practices
Rip Bull uses analytic tools to help us anonymously track and report user/visitor behavior information and users’ standard log information to the Site and the Software. This information (including but not limited to: IP address, data storage, maintenance services, database management, web analytics and information processing) helps us analyze and evaluate how the Software is used as part of our ongoing efforts to improve the Software’s features and services. No personally identifying data is included in this type of reporting.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personal Information of visitors or users. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information.
- Sharing and Disclosure of Information
We do not rent, sell, or share any information about our users with any third-parties, except as specifically described herein. We may disclose your Personal Information if we believe such action is necessary to:
(a) comply with the law, or legal process served on us;
(b) protect and defend our rights or property (including the enforcement of our agreements); or
(c) act in urgent circumstances to protect the personal safety of users of our Service or members of the public.
In order to provide you with Rip Bull Services you have requested, Rip Bull may sometimes, if necessary, share your Personal Information (excluding your address book and related information) and traffic data with trusted partner service providers and/or agents, for example: providers of analytical services, customer support, or hosting services. Rip Bull will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation. Rip Bull will never share your address book information with any third party, except as may be required by law (see below).
The following is a description of how we may share your Personal Information with trusted third party partners. Should we add additional partners, we will immediately update this description:
- We may use Push Notification Services to notify you about various events related to the software. If we do, the phone number or the name of the person calling you or sending you a message may be part of the notification. This message is sent to the push notification service provider, for delivery to your device.
Notwithstanding any of the foregoing, the Rip Bull servers that are used to store your Personal Information are owned and hosted by Amazon Web Services, LLC, an Amazon.com Company. You can read more about measures taken by Amazon to protect the security of their servers and your Personal Information here:
We may disclose information about you if we determine that for national security, law enforcement, or other issues of public importance that disclosure of information is necessary.
We may from time to time ask you to provide information about your experiences, which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the Site or any survey that you accept to take part in is used for the purposes of reviewing this feedback and improving the software, products and websites.
We may contact you to send you messages about faults and service issues. Furthermore, we reserve the right to use email, the software or SMS to notify you of any eventual claims related to your use of our software, websites and/or products, including without limitation claims of violation of third party rights.
We may send you alerts via the software to notify you when someone has tried to contact you. We may also use the software to keep you up to date with news about our software and products and/or to inform you about other Rip Bull products and related information.
- Children’s Privacy
Our software clients are not intended for or designed to attract anyone under the age of 13 and we do not intentionally or knowingly collect Personal Information on our sites from anyone under the age of 13 (or older in some jurisdictions). We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.
We take reasonable precaution to protect Personal Information from misuse, loss and unauthorized access. Although we cannot guarantee that Personal Information will not be subject to unauthorized access, we have physical, electronic, and procedural safeguards in place to protect Personal Information. Personal Information is stored on our servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
- Business Transitions
We will post a notice on this Site of any such change in ownership or control of the Personal Information we may have prior to such transfer.
- Changes to Policy
From time to time, we may revise this Policy. We reserve the right to update or modify this Policy, or any other of our policies or practices, at any time with or without notice. However, we will not use your Personal Information in a way that is materially different than the uses described in this Policy without giving you an opportunity to opt-out of such differing uses. We will post the revised Policy on the Site, so that users can always be aware of what information we collect, how the information is used and under what circumstances such information may be disclosed. You agree to review the Policy periodically so that you are aware of any modifications. Your continued use of the Site indicates your assent to any changes and signifies your agreement to the terms of our Policy. If you do not agree with these terms, you should not use the Rip Bull Software, or any other Service.
- Change or Removal of Information
If you provided your e-mail address to us and wish to update it, you may do so by sending an e-mail to email@example.com.
If you no longer wish to receive e-mail communication from us, such as offers, updates and newsletters, you may opt-out of receiving such communications by following the instructions included in each newsletter or communication. In addition, you can remove your e-mail address at any time by sending an e-mail with the subject line of UNSUBSCRIBE to firstname.lastname@example.org.
Due to technological reasons, we do not know when and if you delete the software. Therefore, if we detect no activity from your device for 90 days, we will assume that you deleted the software and we will remove you from our servers. However, since we are not certain that you deleted the software (you may just be on vacation, etc.) we will not deactivate your account (which is your phone number and device ID). We do not want to force you to register again in the event of non-use.
If you wish to delete your account completely, you can go to settings, and tap the “Deactivate Account” option. Please note that this will remove your data, and deactivate on your device. If you have additional concerns and/or requests, you can contact Rip Bull at email@example.com.
- Contact Information
Please direct all questions in connection with this Policy via e-mail to firstname.lastname@example.org.
Effective Date: October, 2016.